Which structure helps clarify responsibilities in an IT organization?

The correct answer is the RACI chart, which stands for Responsible, Accountable, Consulted, and Informed. This tool explicitly defines roles and responsibilities within a project or organizational process, ensuring that everyone involved understands their specific contributions. By mapping out who is responsible for tasks, who must be consulted for their expertise, who is accountable for decisions, and who needs to be informed of progress, a RACI chart enhances communication and coordination among team members.

This clarity in responsibilities is critical in an IT organization where functions are often complex, and projects may involve multiple stakeholders. A RACI chart not only helps prevent confusion and overlap of duties but also facilitates better project management and accountability. Effective use of a RACI chart leads to improved performance and a more organized approach to tasks, contributing significantly to the overall success of IT initiatives.

While an IT governance framework establishes policies and ensures alignment with business objectives, it does not detail specific roles at the operational level. A monitoring plan focuses on overseeing project progress rather than clarifying individual responsibilities. Similarly, a process assessment document may evaluate the effectiveness of processes but does not define roles regarding those processes.