In which practice is continuous improvement a key focus within a quality management system?

Continuous improvement is a fundamental aspect of a quality management system (QMS), and it is primarily emphasized in the practice of monitoring performance and quality. This practice involves regularly assessing processes, outcomes, and metrics to evaluate effectiveness and efficiency. By analyzing performance data and quality metrics, organizations can identify areas where improvements are needed, set targets for enhancement, and implement changes to achieve those targets. This continuous cycle of measurement, analysis, and refinement helps organizations reduce waste, enhance customer satisfaction, and ensure compliance with quality standards.

Monitoring performance and quality is directly tied to the principles of continuous improvement, as it relies on feedback and data collection to inform decision-making and drive progress. This iterative approach fosters a culture of constant enhancement, enabling organizations to adapt to changing conditions, stakeholder needs, and advancements in best practices. As a result, organizations that prioritize this practice can achieve sustainable long-term quality improvements.